Privacy Policy

Last updated: Nov 24, 2025

ARKH operates this online store and website (the “Services”), including all related information, content, products, tools, and features. ARKH is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, disclose, store and safeguard your personal information when you interact with or use the Services. It is intended to comply with applicable international and national data protection laws, including (as applicable):

General Data Protection Regulation (EU) 2016/679 (“GDPR”)
UK General Data Protection Regulation (“UK-GDPR”)
California Consumer Privacy Act / California Privacy Rights Act (“CCPA/CPRA”)
India’s Digital Personal Data Protection Act, 2023 (“DPDP Act”)
Applicable privacy, consumer protection, and e-commerce laws of your jurisdiction.

If there is any conflict between this Privacy Policy and our Terms of Service, the terms of this Privacy Policy shall prevail in relation to the processing of personal information.

By using or accessing the Services, you acknowledge and consent to the collection, processing, and disclosure of your personal information as described in this Privacy Policy and as required under applicable law.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Where required by applicable law, we collect and process personal information on the basis of:

your consent,
performance of a contract,
compliance with a legal obligation,
our legitimate business interests (as permitted),
for provision of the Services, customer service, and fraud prevention.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
From our partners or other third parties.

How We Use Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

We process personal information only for lawful purposes as required by applicable data protection laws, including:

GDPR (EU/EEA) lawful bases under Articles 6–7.
CCPA/CPRA (California): we do not “sell” personal information without your right to opt out.
DPDP Act (India): we process data only for lawful purposes and ensure reasonable security safeguards.

For marketing, we will obtain appropriate opt-in/opt-out permissions as required by the laws of your jurisdiction.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. .
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

If required by law, we enter into written data-processing agreements and safeguard cross-border data transfers using recognized legal transfer mechanisms such as:

Standard Contractual Clauses (EU/EEA),
UK Addendum,
Adequacy decisions,
Shopify’s global privacy standards and frameworks.

We do not disclose your personal information except as outlined above or as required under applicable law.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

In certain jurisdictions (such as the EU/EEA or California), Shopify may act as an independent controller for certain data processing. You may also exercise your rights directly with Shopify via their Privacy Portal.

International Transfers

We may transfer, store and process your personal information outside your home country. When we do so, we ensure appropriate safeguards as required by applicable laws, including but not limited to:

GDPR Standard Contractual Clauses,
UK International Data Transfer Agreements/Addenda,
Adequacy decisions,
DPDP Act (India) cross-border transfer requirements.

Data Subject Rights

Depending on where you reside, you may have some or all of the following rights:

Right to Access / Know
Right to Delete
Right to Correct / Rectify
Right to Withdraw Consent (where applicable)
Right to Restrict Processing (GDPR)
Right to Object to Processing (GDPR & DPDP)
Right to Data Portability
Right to Opt-Out of Sale/Sharing (CCPA/CPRA)
Right to Lodge a Complaint with Supervisory Authority

We will respond to verified requests in accordance with applicable law.

We will not discriminate or retaliate against you for exercising your privacy rights.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

We comply with applicable child privacy laws including:

COPPA (US),
GDPR child-consent requirements,
DPDP Act child-data obligations.

Data Security and Retention

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

In addition, we maintain reasonable administrative, technical, and organizational measures to safeguard personal information as required by applicable law.

Cookies and Similar Technologies

We and our partners may use cookies and similar tracking technologies for operational, performance, analytical and advertising purposes. Where required by law, we will ask for your consent. You may manage cookies through your browser or settings panel.

Third-Party Websites & Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Legal Compliance

We may process and disclose personal information where necessary to comply with:

Law enforcement and regulatory requests,
Applicable tax, customs, or consumer regulations,
Court orders, subpoenas, or legal claims.

Complaints and Supervisory Authorities

Depending on your jurisdiction, you may lodge complaints with your local data protection authority. We encourage you to contact us first so we may address your concerns.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact Information

If you have any questions about this Privacy Policy or our privacy practices, or would like to exercise your privacy rights under applicable law, please contact us at:

Email: arkh.jewels@gmail.com

We may request additional verification information to ensure identity and prevent fraud.